Contact Remine Support

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Remine Support Hours
Monday thru Friday 9 AM - 7 PM ET 

Remine Support will be closed for the Holidays:
Monday, December 23 - Wednesday, January 1

Remine Support will re-open:
Thursday, January 2

Chat with our Customer Success Team
  • Within the Remine desktop app, click the blue chat icon IntercomButtonSmall.png in the lower right corner of the page. This is the fastest way to reach a member of our team during business hours.
Speak on the Phone with our Customer Success Team
  • Call in Monday through Friday to speak with a Customer Success Associate.
  • Phone number: (703) 646-7522 
Submit a Ticket to our Customer Support Team: Desktop App
  • Please be sure to include the following in your email/ticket:
    • The type of computer or laptop you are using
    • The browser you were using
    • Screenshots and/or recordings of what you saw happening on your screen
  • Report a Bug
    • To tell us about any technical issues you encounter while using Remine Desktop, submit a Report a Bug form.
  • Report a Data Issue
    • To tell us about missing or incorrect property detail information (e.g., MLS listing issue or a missing Sell Score), submit a Report a Data Issue form.
  • Report incorrect or DNC contact information
    • In the Remine Desktop application, click the blue chat icon IntercomButtonSmall.png in the lower right corner. Provide the name or address of the person with incorrect information or DNC numbers, and you'll be refunded the credits spent.
  • Manage Plan
    • To make changes to your monthly plan, submit a Manage my Plan form.
    • If you are on an upgraded plan and choose to downgrade, you'll lose all your tracked properties and people. You'll still have access to any purchased contact information, however, you will need to manually locate those people again. To find people whose contact information you've purchased, see the Credits article.
  • Billing Inquiry
    • To ask a billing-related question (e.g., purchasing credits), submit a Billing Inquiry form.
  • Feature Request / Send Feedback
    • To make a feature request or send feedback, submit a Feedback form.
  • Email: support@remine.com 
Submit a Ticket to our Customer Support Team: Mobile App
  • Please be sure to include the following in your email/ticket:
    • The type of phone you are using
    • The phone's operating system (i.e. iOS or Andriod)
    • The version of the Remine App you are currently using
    • Screenshots and/or screen recordings of what you are experiencing on the mobile app
  • Report a bug
    • To tell us about any technical issues you encounter while using Remine Mobile, submit a Report a Bug ticket.
  • Report a data issue
    • To tell us about missing or incorrect property detail information (e.g., MLS listing issue or a missing Sell Score), submit a Report a Data Issue form.
  • Feature Request / Send Feedback
    • To make a feature request or send feedback, submit a Feedback form.
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